Shipping policy

Order Processing

All order are processed between 1-3 working days. 

Postage and packaging charges for the UK

Royal Mail Tracked 48 - free (UK only).

Royal Mail Tracked 24 - £3.30 (UK only).

In line with Royal Mail processing guidelines - Items that have not arrived (within the UK) will only be eligible for a refund if it has been 21 days from dispatch. If you have placed an order from outside of the UK, you will only be eligible for a refund if it has been 40 days from dispatch.

International Delivery

Please purchase through our Etsy shop: https://www.etsy.com/shop/happypageskids

Local Pick Up

Please email info@happypages.co.uk to arrange local pick up and bring your confirmation email when you come to collect your order.

Delivery Delays

Sometimes Royal Mail face delivery delays. This can be around bank holidays, peak shipping periods such as Christmas & New year and recently during national pandemics.

Once we have dispatched the items, we are unable to speed up delivery and delays are unfortunately out of our control.

If your items are more than 5 working days delayed please contact us and we will do our best to investigate.

Wrong Shipping Address

In case the package is returned to us, for the following reasons:

- Not collected from the Post Office

- Undelivered due to an incomplete message

We will refund the charges, minus a £2 admin and restocking fee and minus any delivery charges paid (in case of international or upgraded delivery)

International Orders & Duty

 

Currently not available.